1. Privacy Policy Statement
Welcome to Fenixperience (“Company”, “we”, “our”, or “us”). We operate a global online platform that enables professional networking, event participation, digital engagement, and related audience-interaction services (the “Platform”).
By accessing, registering, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy, and you hereby provide your freely-given, explicit, and informed consent to the collection, use, storage, and processing of your Personal Data as described herein. If you do not agree with this Privacy Policy, you must not access or use the Platform.
1.1 Sensitive Personal Data
We do not collect Sensitive Personal Data unless:
- You provide explicit consent
- Collection and processing are strictly necessary for purposes including, but not limited to: identity verification, age or eligibility validation, regulatory or legal compliance, safety and fraud-prevention requirements, and accessibility support
Sensitive Personal Data will only be collected and processed:
- Where permitted or required by UAE PDPL data-protection regulations
- For legitimate, lawful business purposes
- Using industry-standard technical, organizational, and security safeguards
We do not sell Sensitive Personal Data and we do not process such data for profiling or marketing without explicit user consent.
1.2 Disclaimer & Liability Protection
- Data transmission over the internet carries inherent risk
- The Platform is provided on an “as-is” and “as-available” basis
- The Company will not be liable for any indirect, incidental, or consequential damages arising from unauthorized access or security incidents beyond our reasonable control
You are responsible for maintaining the confidentiality and security of your account credentials.
2. Personal Data We Collect
We may collect, use, and process certain categories of Personal Data that are necessary to operate the Platform, deliver our services, maintain platform security, verify user authenticity, prevent fraudulent activity, and improve user experience. These include:
2.1 Identity Information
- Full name
- Date of birth
- Nationality (only where legally required for eligibility, KYC, compliance, or access restrictions)
2.2 Contact Information
- Email address
- Mobile number
2.3 Professional Profile Information
- Career and employment information
- Skills and areas of expertise
- Work identity and professional representation
- Public professional links (e.g., LinkedIn, portfolio sites)
2.4 Demographic & Interest Information
- Country/region or general location
- Language preferences
- Gender (optional and only with consent)
- Age group (not exact date except where legal verification applies)
2.5 Platform Interaction & Event Data
- Event registrations, attendance, and participation history
- Ticket purchases, bookings, and related transaction records
- Communications and interactions within the platform
2.6 Technical & Log Data
- IP address
- Browser type, device identifiers, and operating system
- Login timestamps and security logs
- Usage and session information
2.7 Analytics & Performance Data
- Page views and navigation patterns
- Time spent, load times, click paths
- Conversion metrics (e.g., event sign-ups, ticket purchases)
2.8 Sensitive Personal Data (Collected Only Where Permitted)
- Passport or National ID information
- Government-issued documents
- Biometric information (e.g., facial data for identity validation only)
- Nationality / residency status (when legally relevant)
- Health or accessibility information (voluntarily provided and only for support services)
- Information related to minors (only with verified parental/guardian consent)
2.9 Consent for Data Collection
- Confirm that the information you provide is accurate and lawful to share
- Provide explicit consent for the collection and processing of your Personal Data
- Provide explicit consent for limited Sensitive Data processing only where necessary and lawful
3. Purpose of Data Collection and Processing
- Account Registration and User Verification
- Platform Access and Service Delivery
- Networking, Matchmaking & User Engagement
- Legal, Compliance & Fraud Prevention
- Analytics, Service Optimization & Platform Development
- Marketing & Communication Activities
4. Data Sharing & Third-Party Disclosures
We do not sell or trade Personal Data to third parties, including advertisers or data brokers. We may share data only with lawful purposes, with legal basis, and security safeguards in place.
4.1 Categories of Third Parties We May Share Data With
- Cloud hosting and IT service providers (e.g., GoDaddy, AWS)
- Email and communication service providers
- Marketing platforms
- Identity verification services
- Payment processors (e.g., Stripe)
- Analytics providers (e.g., Google Analytics)
- Event management and ticketing partners
4.2 Consent for Third-Party Sharing
By using the Platform, you provide consent for transfer and processing by third parties. Withdrawal of consent may limit access.
4.3 Contact for Data Sharing Requests
Email: dpo@fenixperience.com
5. International Data Transfers
Your data may be stored or processed outside your country. Transfers are protected with legal and technical safeguards.
6. Cookies & Tracking Technologies
We use cookies for functionality, performance, and analytics. Non-essential cookies require consent.
7. Data Retention & Deletion Policy
We retain personal data only as long as necessary and comply with UAE PDPL retention requirements.
7.2 Standard Data Retention Periods – As per UAE PDPL
| Data Category |
Retention Period |
Legal Basis (PDPL Reference) |
| Account & Profile Data |
Active duration + 12 months post-deletion |
PDPL Art. 5 & 10 |
| Event & Platform Activity Logs |
2–3 years |
PDPL Art. 5(6) |
| Marketing & Communication Preferences |
Until consent withdrawn |
PDPL Art. 6(1) |
| Payment & Financial Records |
5–7 years |
PDPL Art. 10 |
| Legal, Regulatory & Dispute Records |
As required by law |
PDPL Art. 5(7) |
| Backup System Records |
3–12 months, then deleted |
PDPL Art. 5(5) |
8. Your Data Protection Rights
- Right of Access
- Right to Rectification
- Right to Erasure
- Right to Restrict or Object to Processing
- Right to Withdraw Consent
- Right to Data Portability
- Right to Object to Direct Marketing
- Rights Regarding Automated Decisions & Profiling
- Right to Lodge a Complaint
9. Minors Data
We do not knowingly collect data from minors under 18 without parental consent.
10. Security Measures
- Encryption of data in transit and at rest
- Access controls and authentication
- Monitoring, logs & audits
- Incident & breach handling
- Third-party security compliance
11. Consent Withdrawal
You can withdraw consent at any time, which may limit access to certain features. Contact: privacy@fenixperience.com
12. Updates to This Privacy Policy
We may update this Policy. Continued use constitutes acceptance of updated terms.
13. Contact & Data Protection Queries
Company: Fenixperience Ventures – FZCO
Address: Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE
Email: privacy@fenixperience.com, dpo@fenixperience.com
14. At-a-Glance Summary
| Purpose |
Data Collected |
Legal Basis |
Retention Period |
| Account registration |
Name, email, password |
Contractual necessity |
Until account deletion |
| Analytics |
Usage data, device info |
Consent |
Up to 24 months |
| Marketing |
Email, preferences |
Consent |
Until withdrawn |
| Security & Fraud prevention |
IP address, login logs |
Legitimate interest |
As required by law |
