Effective Date: 1 Nov 2025
Last Updated: 14 Dec 2025
Business Entity: Fenixperience Ventures – FZCO Registered Address: IFZA Business Park, DDP, Premises No. 66624-001, Dubai Silicon Oasis, Dubai, United Arab Emirates
By accessing, browsing, registering an account on, or otherwise using the Fenixperience platform (“Platform”), you acknowledge, represent, and warrant that:
If you do not agree to any provision of this Agreement, you must immediately discontinue access to and use of the Platform, and you may not create, maintain, or use an account.
Fenixperience provides a hybrid digital and in-person networking ecosystem designed to connect individuals, professionals, creators, and businesses. Our services include, but are not limited to:
The Platform enables users to create, share, communicate, discover opportunities, attend or host events, purchase or sell services, and build meaningful personal and professional connections both digitally and ofUline.
You must be at least 18 years of age to access or use the Platform. Users under 18 may only use the Platform with the veriTied consent and supervision of a parent or legal guardian, who will be fully responsible for the minor’s use of the Platform.
By using Fenixperience, you represent and warrant that you:
To protect our users and comply with applicable legal and security requirements, Fenixperience may, at its sole discretion, request identity or age veriTication, including government-issued identiUication, digital identity veriUication services, or proof of guardian consent (for minors where applicable).
Failure to provide requested veriUication information may result in account suspension, restriction, or termination.
Users are required to provide and maintain complete, accurate, and up-to-date information when creating and managing their accounts. You are solely responsible for safeguarding your login credentials and ensuring they are not shared with any unauthorized person.
You agree to:
Fenixperience reserves the right, at its sole discretion, to suspend, restrict, or terminate any account where:
You acknowledge that any activity performed through your account is deemed to be authorized by you unless reported otherwise.
Users must use the Platform responsibly and in compliance with all applicable laws. You agree not to engage in, encourage, or enable any activity that:
Violation of this policy may result in immediate suspension or termination of your account, removal of prohibited content, and where required, reporting to legal authorities.
Fenixperience reserves the right to investigate and take appropriate action regarding any suspected misuse or security threat.
Users may create, upload, post, submit, display, transmit, or share content on the Platform, including but not limited to proUiles, text, photos, videos, creative works, event information, messages, reviews, and portfolio materials (“User Content”).
You retain full ownership and intellectual property rights in your User Content. Fenixperience does not claim ownership over your content.
By submitting User Content to the Platform, you grant Fenixperience a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to:
This license remains valid only while your content is available on the Platform and terminates when you remove your content or delete your account, except where content has been shared, used by other users, or archived for legal compliance or security reasons.
Fenixperience will never sell your personal content to third parties.
You represent and warrant that your User Content:
Users are solely responsible for their content and any consequences arising from sharing it.
Fenixperience reserves the right to remove or restrict User Content that:
We may also preserve content for legal, regulatory, fraud-prevention, or law-enforcement obligations.
Fenixperience is committed to protecting your privacy and handling personal data responsibly. The collection, use, processing, storage, and sharing of your personal information is governed by our Privacy Policy and applicable UAE PDPL data protection laws.
By using the Platform, you acknowledge and agree that Fenixperience may collect and process certain personal and usage information for legitimate business purposes, including account creation, identity validation, safety, fraud prevention, service delivery, analytics, and platform improvement.
We do not sell personal data. However, we may share information, where necessary, with:
Any data sharing is conducted under appropriate legal safeguards, including contractual, technical, and organizational security measures.
To provide a global experience, personal data may be transferred to and processed in countries outside your jurisdiction. Where required, we implement UAE PDPL data transfer agreements, or other legally recognized mechanisms to ensure compliance and adequate protection.
Users may have the right to:
All requests will be handled in accordance with applicable regulations and our Privacy Policy.
By purchasing tickets, subscribing to services, or making any payment through the Platform, you authorize Fenixperience and its payment partners to process charges using your selected payment method. You agree to provide valid and accurate billing information and maintain sufUicient funds or credit for all transactions.
All prices are displayed in the applicable currency at the time of purchase and may be subject to taxes, transaction fees, and currency conversion charges, depending on your location and payment provider.
Fenixperience uses secure, PCI-compliant payment gateways and may require additional veriUication to prevent fraud and unauthorized transactions.
Certain services may be offered on a recurring subscription basis. By subscribing, you authorize automatic renewal and recurring charges unless canceled prior to the renewal date.
You may manage or cancel subscriptions through your account settings. Cancellation will take effect at the end of the current billing cycle unless otherwise stated.
Refunds are subject to the type of purchase:
| Category | Refund Policy |
| Ticketed Events | Refunds permitted only in accordance with the event organizer’s policy displayed at booking |
| Fenixperience-hosted events | Full or partial refunds may be issued at Fenixperience’s discretion when an event is canceled, rescheduled, or materially changed |
| Subscriptions / Premium Services | No refunds for unused subscription periods. Future renewals can be canceled at any time |
| Digital Products / Services | Non-refundable once delivered or activated unless required by applicable law |
| Fraud or Unauthorized Transactions | Investigated and refunded if conUirmed unauthorized |
Refunds, where approved, will be processed to the original payment method within a reasonable period, subject to bank and gateway timelines.
Users must Uirst contact Fenixperience to resolve billing issues before initiating a chargeback. Filing a chargeback without valid justiUication may result in suspension or termination of your account and recovery of costs associated with dispute handling.
If a chargeback is falsely initiated, Fenixperience reserves the right to recover the disputed amount and associated fees.
For events or services hosted by third-party organizers, Fenixperience acts as a facilitator only. Refunds and payment terms for third-party services are governed by the respective organizer’s policies, and Fenixperience is not liable for their decisions.
Fenixperience aims to provide reliable, uninterrupted access to the Platform; however, availability may be affected by factors outside our control. We do not guarantee that the Platform, services, or any features will be available at all times, error-free, or free from disruptions.
The Platform may be temporarily unavailable, slowed, or limited due to:
We may suspend, restrict, or modify access to the Platform (in whole or in part) where necessary to safeguard operations, comply with legal obligations, or protect users and system integrity.
Fenixperience will make reasonable efforts to notify users of planned maintenance or signiUicant outages where feasible.
Users acknowledge that they access and use the Platform at their own risk, and Fenixperience will not be liable for any loss, damage, or inconvenience arising from the unavailability or limited functionality of the Platform, except where required by applicable law.
The Platform, including all features, content, event listings, communications, recommendations, and services, is provided on an “as-is” and “as-available” basis. Fenixperience makes no representations or warranties, express or implied, regarding:
To the fullest extent permitted by law, Fenixperience disclaims all warranties, including but not limited to Uitness for a particular purpose, merchantability, performance, title, and non-infringement.
Users acknowledge that all interactions, communications, and engagements — online or inperson — are undertaken at their own risk. Fenixperience does not supervise, guarantee, or endorse any user-generated content, event, communication, recommendation, or business transaction facilitated through the Platform.
Nothing on the Platform constitutes professional, legal, Tinancial, safety, or psychological advice, and users should seek independent qualiUied advice where required.
Fenixperience is not responsible for loss, injury, damages, or liabilities resulting from:
Some jurisdictions do not allow certain warranty exclusions; in such cases, this disclaimer applies to the maximum extent permitted by applicable law.
To the fullest extent permitted by applicable law, Fenixperience, its founders, afUiliates, directors, employees, partners, and service providers shall not be liable for any:
This applies whether claims arise from:
In no event shall Fenixperience’s total cumulative liability exceed the total amount paid by you to Fenixperience in the twelve (12) months preceding the claim, or USD $100, whichever is greater.
Some jurisdictions may not allow certain exclusions; in such cases, our liability is limited to the maximum extent permitted by law.
You agree to defend, indemnify, and hold harmless Fenixperience, its afUiliates, officers, directors, employees, and partners from and against any claims, actions, damages, demands, losses, liabilities, costs, or expenses (including legal fees) arising out of or related to:
Fenixperience reserves the right to assume exclusive defense and control of any matter subject to indemniUication, and you agree to cooperate fully.
You may close your account and stop using the Platform at any time by following the account cancellation process within your settings or by contacting our support team. Upon closure:
You remain responsible for any outstanding payments, obligations, or actions taken prior to account termination.
Fenixperience may suspend, restrict, or terminate your account, access, or use of the Platform, with or without notice, if:
We may also limit features or suspend services for maintenance, system upgrades, or business changes.
Upon termination for any reason:
Termination does not affect any rights or obligations intended to survive, including intellectual property rights, indemnity, dispute resolution, and limitation of liability.
If suspicious activity or a breach is suspected, Fenixperience may temporarily suspend your account to investigate. Access may be restored or permanently terminated based on the outcome.
We reserve the right to refuse re-registration or future access to the Platform in case of repeated or serious violations.
Fenixperience may provide specialized networking, event, marketing, partnership, and collaboration services to corporate clients, event organizers, brands, agencies, and other business entities (“Business Users”).
By accessing or using the Platform as a Business User, or by creating a business or organizational proUile, you represent and warrant that:
Business Users must ensure that all employees, representatives, contractors, and agents acting on their behalf follow these Terms and any additional agreements applicable to business services.
Businesses may publish event listings, services, offers, marketing content, or communications on the Platform. You are fully responsible for:
Fenixperience reserves the right to review, remove, or restrict business content that violates these Terms, applicable law, or community standards.
Where Business Users offer paid events, services, or promotions through the Platform, such transactions are strictly between the Business User and the purchasing user or organization.
Unless expressly stated in a separate written agreement, Fenixperience:
Business Users are responsible for their own billing, tax obligations, refunds, customer service, compliance, and dispute resolution.
Certain B2B services (e.g., enterprise plans, event hosting packages, sponsorships, API integrations, marketing campaigns, promotions, or premium business tools) may be subject to a separate commercial contract, proposal, service-level agreement, or pricing schedule.
Where such agreements exist, they take precedence over this clause to the extent of any inconsistency.
Business Users agree to defend, indemnify, and hold harmless Fenixperience from any claims, damages, losses, liabilities, penalties, or costs arising from:
These Terms shall be governed by and interpreted in accordance with the laws and regulations of the United Arab Emirates, without regard to conUlict-of-law principles.
Any dispute, controversy, or claim arising out of or relating to these Terms, the Platform, or its services shall be subject to the exclusive jurisdiction of the competent Dubai courts in the Emirate of Dubai, UAE.
Where allowed by law, parties agree to Uirst attempt resolution through good-faith negotiation and mediation before pursuing litigation.
Nothing shall restrict Fenixperience from seeking injunctive or equitable relief in any jurisdiction to protect its rights, intellectual property, data, or security interests.
If you have questions, requests, or concerns regarding these Terms, your account, or the Platform, you may contact Fenixperience using the details below:
Detail Company Name
Address General Support
Email Website
Information
Fenixperience Ventures – FZCO
IFZA Business Park, Dubai Digital Park, Dubai Silicon Oasis, Dubai,
United Arab Emirates support@fenixperience.com www.fenixperience.com
Detail Billing & Refund
Inquiries Data Protection OfTicer (DPO) Privacy Requests
Email Response Commitment
Information billing@fenixperience.com dpo.office@fenixperience.com privacy.office@fenixperience.com
We will make reasonable efforts to respond to all legitimate inquiries within the timelines required by applicable regulations.